Brandon Turner
Work Experience
Programer Analyst Level 1 - CVS via Cognizant Dallas, TX
March 2020 – March 2023
- Document, analyze, create, test and modify programs and integrations
- Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software or systems functional specifications
- Arrange project requirements in programming sequence
- Analyze user information system needs
- Document the functionality and requirements
- Research, evaluate and recommend solutions and appropriate technology to meet user's needs
- Provide reference for use of prime and personal computers by writing and maintaining user documentation; maintaining a help desk
- Maintain computer systems and programming guidelines by writing and updating policies and procedures
- Maintain applications and databases by evaluating client needs; analyzing requirements; developing software systems
Image Technician - Kidwell via Concentric Omaha, NE
December 2019 – January 2020
- Imaged devices
- Performed inventory and asset management
- On-site setup of newly imaged devices
- Advised on new efficient procedures to increase work productivity
EUS Technician Level 1 - Alorica via Modis Omaha, NE
October 2019 - November 2019
- Imaged devices
- Assigned users and workstations to OUs
- Performed Pac file testing
- Diagnosed network problems
- Information gathering and reporting
- Imaged new devices
- Refurbished used devices
- Provided support during Sev 1 outages
- Performed tracert, ping, nslookup for network troubleshooting
- Windows 7 to Windows 10 migration
Onsite IT liaison - Novozymes via i3intl
September 2018 - October 2019
- Provide company to company support
- Assist users in basic tasks
- Founded new on-site procedures
- Diagnosed network problems
- Information gathering and reporting
- Setup new servers
- Imaged new devices
- Refurbished used devices
- Provided support for ISP switch over
- Gave management useful recommendations which were implemented
General IT - The Shady Bend Café
January 2018 – August 2018
- Setup security camera system
- Designed networking for devices onsite
- Implemented POS equipment and payment providers
- Configured various software for café operations
Desktop Engineer II - Mutual of Omaha via Harbinger Partners
May 2017 – December 2017
- Perform Imaging for requests
- Assist with break-fix tickets
- Provide printer support
- Assist with adds, moves and changes
- Software packaging and deployment
- Asset inventory and management
- Support remote offices and branches across the enterprise
- Created powershell scripts
- Created WMIC scripts
- Decrypted drives using bitlocker
- Maintained user accounts and password resets
- Verified and corrected patching via SCCM
- Used citrix studio to assign users thin clients
IT Service Engineer Level 2 - Bank of the West via ITC InfoTech
July 2015 – May 2017
- Responsibility for the evaluation of assigned service requests and support tickets
- Professionally deliver one-on-one desk-side and remote support to resolve hardware and software issues
- Manage and document all support request statuses/communications through the Service Request and ticketing systems
- Perform setup of equipment for employee use
- OS installation and application configuration
- followed documented procedures and adhered to service level agreements
- Install various hardware components and software on desktop computers
- Perform troubleshooting and repairs for hardware, software, and printing issues
- Perform deployment and troubleshooting of mobile devices
- Act as team contributor and/or lead project efforts
- Interface with engineering, network, development, and operations team members
- Use Powershell and Vbscript
- Perform application packaging and application virtualization for Windows 7
- Use Windows Registry, Active Directory and Group Policy
- Use SCCM for device and patch management, remote control, OS deployment
- Use PXE for imaging
- Verified Server Status using various tools
- Restarted servers and services remotely
- Decrypted drives using bitlocker
- Maintained user accounts and password resets
IT Service Engineer Level 3 - CHI Health via Tek Systems
March 2014 – June 2015
- Technician for the migration efforts for executives, department heads, teams, and other end users as requested.
- Supported additional projects as requested
- Upgraded from XP to Windows 7 on desktops and laptops
- Supported Microsoft Office 2007, 2010, 2013
- Used Migration tool, PXE Boot, PowerShell, CMD Prompt, VB Script and Task Sequence
- Managed company assets of new and old equipment
- Major contributor for a vast amount of projects
- Finished major projects that would span multiple states that were about to be canceled due to inablilty to produce intended results